AI Customer Service Agents Malaysian SMEs Can Trust
DuoCode builds multilingual AI support agents and production software for Malaysian SMEs. Our guardrail-first approach connects customer chat, payments, orders, inventory, and human approvals without letting a generic bot over-promise.
DuoCode Studio
Malaysia-based web, mobile, AI agent, CRM, POS, inventory, and automation engineering for SMEs that need software shipped into real operations.
Website Development Malaysia
Fast Next.js and React websites for Malaysian SMEs, from service landing pages to multi-language business sites with technical SEO, analytics, forms, and conversion-ready content.
App Development
iOS, Android, and cross-platform apps for booking, membership, ordering, field operations, and customer portals using React Native, Flutter, and Swift where they fit.
UI/UX Design
Operator-first product design for admin dashboards, merchant cockpits, internal tools, and customer-facing flows, with prototypes that map directly to buildable screens.
AI Agents & Chatbots
Guardrailed AI chatbots for WhatsApp, websites, Shopee, Shopify, and WooCommerce support. RAG, policy grounding, handoff rules, and approval workflows built into your stack.
IT Consulting & Strategy
Practical architecture reviews, stack selection, AI readiness, cloud deployment, and automation roadmaps for businesses in Klang Valley, Selangor, Malaysia, and SEA.
Custom CRM, POS & Systems
Custom CRM, POS, inventory, order management, SaaS, ERP-lite, and backend systems that replace spreadsheets and manual follow-up with auditable workflows.
DuoCode Studio Portfolio
Engagements Delivered
These engagements showcase DuoCode Studio's design and engineering capabilities across industries. Studio revenue funds our product roadmap. If you're a business owner who needs a website or system shipped fast, or you'd like to discuss your project, we'd love to hear from you.
A B Hair Studio
Airport Supermarket
Anna Wash Laundry
Anita's Fusion
Arapidis Partners
Arena Sukan Kuala Lumpur
Autocare Pro
Aveda Pavilion
A B Hair Studio
Airport Supermarket
Anna Wash Laundry
Anita's Fusion
Arapidis Partners
Arena Sukan Kuala Lumpur
Autocare Pro
Aveda Pavilion
Beautyfull Sri Petaling
Bmic Nail Spa Salon Pavilion Kl Shopping Mall
Brewmaster Sri Petaling
Cafe 1986
Cafe Baby Finger
Camperdown Nutrition Supplements
Celine Beauty Sri Petaling
Chan's Kitchen Teochew Cuisines Chicken Rice And'n
Beautyfull Sri Petaling
Bmic Nail Spa Salon Pavilion Kl Shopping Mall
Brewmaster Sri Petaling
Cafe 1986
Cafe Baby Finger
Camperdown Nutrition Supplements
Celine Beauty Sri Petaling
Chan's Kitchen Teochew Cuisines Chicken Rice And'n
113 projects
About DuoCode
A Malaysia-based software company focused on AI agents and SME systems
DuoCode Technology is registered with SSM Malaysia (Reg. No. 202603062356) and headquartered in Klang, Selangor. DuoCode Studio delivers websites, mobile apps, AI agents, CRM, POS, inventory, and workflow systems for SMEs across Malaysia, Australia, and SEA. The same delivery discipline now powers DuoCode, our multilingual AI customer-service agent for Malaysian D2C and service businesses.
SSM Registered
Reg. No. 202603062356 (LA0087244-A) · Klang, Selangor
Studio Track Record
113+ engagements delivered across SEA & Australia
Guardrail-First AI
RAG, tool validation, approval queues, and grounded answers
Local Commerce Fit
English, Chinese, Bahasa Malaysia · FPX, wallets, marketplace workflows
Founders
Three operators covering AI architecture, applied engineering, and product experience
Tang Chye Fong
Co-Founder · Applied AI & Security
Automation, integration, and Malaysian SME deployment
Builds applied AI systems, web automation, and integration-heavy software that can survive real client operations. Brings Python, Playwright, n8n/RPA, cybersecurity testing, and local business context into DuoCode's delivery process.
Liu Wei
Co-Founder & CTO
Chief AI Officer · Product & Guardrail Architecture
Owns DuoCode's AI architecture, RAG stack, guardrail pipeline, evaluation harness, and product roadmap. Builds multi-agent workflows, retrieval systems, and LLM integrations with a bias toward measurable safety and production debugging.
Lim Yee Teng
Head of Product · Frontend & UX
Operator cockpit, chat widget, and localization
Owns the screens merchants and customers touch: the operator cockpit, customer chat widget, onboarding flows, and policy editing experience. Keeps DuoCode usable for non-technical SME teams.
How We Work
A proven process from concept to deployment
Discovery & Consultation
We analyze your requirements, understand your business goals, and define the project scope together.
Architecture & Design
Our team designs the technical architecture, creates UI prototypes, and plans the development roadmap.
Development & Testing
We build your solution with production-grade code, automated testing, and continuous integration.
Deployment & Support
We deploy to your preferred infrastructure and provide ongoing maintenance, monitoring, and feature updates.
Read Our Engineering Blog
Deep dives into AI agents, guardrails, and the technology behind DuoCode — powered by a cutting-edge editorial text engine.
Explore ArticlesFrequently Asked Questions
Common questions about DuoCode the product and DuoCode Studio the services arm
What does DuoCode actually do?
DuoCode runs two complementary tracks. The product — DuoCode AI Customer Service Agent — is a multilingual, guardrail-first chatbot purpose-built for Malaysian D2C SMEs, currently in private beta. The studio — DuoCode Studio — is our software services arm that has delivered 113+ web, mobile, and AI engagements across SEA and Australia. Studio revenue funds product development.
What is the 5-layer guardrail pipeline?
It's the core defensible difference of the DuoCode product. Layer 1 catches prompt injections before any LLM round-trip. Layer 2 verifies every claim is grounded in tool results or cited policy. Layer 3 validates every tool call against a strict schema and identity check. Layer 4 runs a self-critique LLM pass for unauthorized commitments. Layer 5 routes high-stakes actions (refunds above a threshold, address changes after shipment) to one-click human approval. The pipeline is already running against live LLMs in our internal cockpit.
Who is the DuoCode product for?
Malaysian D2C and SME merchants doing 200–2,000 customer conversations a month — typically on Shopee, Shopify, or WooCommerce — who can't afford the leading enterprise AI customer-service products at USD 0.99 per resolved conversation and don't trust generic chatbots not to hallucinate refund commitments. Year 1 focus: Klang Valley and Penang.
How is DuoCode priced?
Hybrid base + per-resolution. Starter is RM 299/month (200 resolutions included, RM 1.50/extra). Growth is RM 799/month (800 resolutions, RM 1.20/extra, multi-language, custom policies). Scale is RM 1,899/month (2,500 resolutions, RM 0.90/extra, unlimited stores). All tiers come with the full guardrail cockpit. Final pricing is being calibrated against the first 10 design partners.
Is DuoCode a real registered company?
Yes. DuoCode Technology is registered with the Companies Commission of Malaysia (SSM) under registration number 202603062356 (LA0087244-A) and headquartered in Klang, Selangor. The public site uses the current registered entity name consistently across legal pages, metadata, and structured data.
I'm interested as a design partner / investor — how do I get in touch?
Drop a note via the contact section above or email duocodetechu@duocodetech.com. We're actively in conversation with Malaysian D2C brands about beta access, and with SEA-focused angel investors about the pre-seed round. Live demos of the operator cockpit and the 5-layer guardrail pipeline are available on request.
Talk to DuoCode
Whether you're a SME exploring the AI agent, a partner who wants to integrate, or an investor who wants to see the demo — drop us a note and we'll be in touch within 24 hours.